Frequently Asked Questions
Do you build custom products?
Absolutely. Every piece we make can be customized to your exact needs. Whether you need a specific size, design modification, or unique feature, we’re happy to help. Just reach out and tell us what you have in mind—we’ll take it from there.
Can you build a product based on a picture or sketch?
Yes, we do this all the time. If you’ve seen something you love or have a concept sketched out, share it with us. We’ll collaborate with you to bring your vision to life while maintaining the quality, integrity, and craftsmanship Viper Woodworking is known for.
How can I be sure you’re using real hardwoods and not veneers?
We only use locally sourced solid hardwoods—such as walnut, white oak, and cherry—sourced from trusted lumber yards right here in Maryland.
Throughout the build process, we keep you updated with photos and progress reports, so you can watch your furniture come to life—from rough-sawn lumber to a finished heirloom piece. What you see is what you get: authentic, solid wood, never veneers.
What type of finish do you use?
We use Rubio Monocoat, a premium hardwax oil finish made from natural linseed oil. It creates a durable, satin sheen that enhances the natural beauty of the wood grain while offering excellent protection. It’s easy to maintain, low in VOCs, and built to last.
How are your products shipped?
Most of our products arrive fully assembled for your convenience. We work with trusted third-party shippers who deliver directly to your front door.
If you need assistance bringing your furniture inside or setting it up, just let us know in advance—we’ll make arrangements to ensure a smooth delivery experience.
What’s Your Return Policy?
Since we build custom furniture, we can’t accept most returns. However, if one of our products are damaged in shipping, please let us know and we’ll work with the shipper to get either a refund or get your product fixed.

